Our Promise

100% Satisfaction Guaranteed

It’s simple. We guarantee the quality and workmanship of our shoes. If you aren’t 100% satisfied, we’ll do whatever it takes to make it right. Because at McKinlays, we stand by a reputation built since 1879 of offering you not only a superior product, but a higher level of service and support. You can relax knowing that we’ll accept nothing short of your complete satisfaction. No exceptions.

Returns Policy

McKinlays Footwear Ltd will exchange unworn and unmarked footwear when accompanied by the original purchase receipt and returned within fourteen days of purchase.  This does not apply to custom made lines.

We regret we are unable to accept returned goods where:


Goods have been worn.

Goods have been damaged after purchase.

Please note all care products are a final sale.

For New Zealand customers purchasing on-line, goods MUST be returned to the factory.

For international orders, please note that we do not offer an exchange, but will gladly refund your purchase via your original method of payment (subject to our standard returns policy).

Refunds for on-line purchases should be shipped to the address below, including a copy of your original invoice and reasons for the return. Refunds will be credited against your original method of payment excluding delivery costs.  All postage costs will be covered by the customer.

Please ensure your name, address, phone number and instructions are clearly indicated and send to:
 
McKinlays Footwear Ltd
7o Glasgow Street
South Dunedin
Dunedin 9012
New Zealand

If you have any questions, please email us at info@mckinlays.co.nz